Horow Smart Toilet Review: HOROW T38 Worth Your Money?

Picture this. You walk into your bathroom on a cold winter morning. The lid lifts by itself. The seat is already warm. After you finish, warm water cleans you, warm air dries you, and the toilet flushes on its own.

That is the promise of the Horow smart toilet. It sounds like a luxury hotel feature, but the price is much lower than big names like TOTO or Kohler.

In this Horow smart toilet review, I look at the popular HOROW T38 model. You will learn about its features, flush power, installation needs, real user complaints, and the best alternatives. By the end, you will know if this toilet fits your home.

In a Nutshell

• Strong value for the price: The HOROW T38 sells for around $999 on the official site. It gives you a heated seat, warm water bidet, air dryer, auto lid, and auto flush in one unit.
• Built in tank and booster pump: The T38 has a built in water tank and pump. This helps the bowl flush well in homes with low water pressure, down to about 11.6 PSI.
• Hygiene features: You get UV nozzle sterilization, a removable nozzle, auto deodorization, and a pre wet bowl spray. These keep the toilet cleaner between scrubs.
• Water saving design: The T38 uses about 1.06 gallons per flush. It is EPA WaterSense certified, so it saves water compared to older toilets.
• Some real complaints: Some users report bidet splash back, mix ups with ADA seat height, and pump problems after a year or two. Customer service reviews are mixed.
• Best for: Homeowners with a 12 inch rough in who want smart features without paying premium brand prices.

What Is the Horow Smart Toilet?

HOROW is a bathroom brand that sells smart toilets, bidet seats, vanities, and shower doors. You can find its products on Amazon, Home Depot, Lowe’s, and its own website.

The brand says more than 100,000 homes use its products. That is a big number for a younger company.

A smart toilet combines a toilet and an electric bidet in one unit. You do not need to buy a separate bidet seat. Everything fits together with a clean, modern look.

HOROW makes several models. The T05 has a classic look with a tank design. The T16 is a simpler tankless option. The T38 is one of the newest and most popular models.

The T38 also comes in a T38P version. The T38P adds a 1000g MAP flush score, a foam shield, and an ADA seat height.

I chose the T38 for this review because it sits in the sweet spot. It has nearly every feature most people want. It also costs far less than a TOTO Neorest, which can cost several thousand dollars.

HOROW smart toilets need a standard 120V outlet near the toilet. They also need a cold water supply line. Most models fit a 12 inch rough in, which is the most common size in American homes.

If you have never used a smart toilet, it is easy to learn. Most functions work on their own. You only use the side knob or control panel to change wash settings.

The big question is simple. Does HOROW give you real quality, or just a long feature list? Let’s find out.

HOROW T38 Smart Toilet with Bidet

Last update on 2026-10-03 / Affiliate links / Images from Amazon Product Advertising API

The HOROW T38 Smart Toilet is the star of this review. It packs a lot of features into a sleek one piece body.

Here are the key specs from HOROW’s official spec sheet:

• Dimensions: About 27.4 inches long, 15.4 inches wide, and 18.7 inches tall
• Rough in size: 12 inches
• Water use: 1.06 gallons per flush
• Water pressure range: 11.6 PSI to 108 PSI
• Power: 120V, 15 amps, 60 Hz
• Power cord length: About 35.4 inches

The T38 has an auto open and close lid. The lid lifts when you walk up and closes after you leave. You can also use the foot sensor, which HOROW calls Kick Control.

The heated seat has 4 temperature levels. The warm air dryer also has 4 levels. You can adjust water temperature and water pressure for the bidet wash.

One feature that stands out is the immersive mood light. You can change the light to set a calm mood in your bathroom. There is also a soft night light for late night trips.

The T38 carries several trusted certifications. These include EPA WaterSense, cUPC, ETL, FCC, CEC, and DOE compliance. These labels show the toilet meets American safety and water standards.

One thing to know: the power outage flush needs a battery pack. HOROW sells this pack separately. A new pack gives you about 200 flushes during a blackout.

Overall, the T38 gives you a full smart toilet experience at a mid range price. It is a strong pick for most homes.

Design and Build Quality

The first thing you notice about the T38 is its clean, modern look. It has smooth lines and a tankless style shape. It looks great in modern bathrooms.

The body is made of glazed ceramic. The ceramic feels solid and smooth. The glaze helps stop waste from sticking to the bowl.

Even though it looks tankless, the T38 hides a built in water tank inside. This is a smart design choice. You get the slim look without losing flush power.

The control panel has a dynamic LED display. It shows the water and seat temperature. The display is clear and easy to read.

The side knob gives you quick control. You turn and press it to start a wash, change pressure, or flush. Many users like that they do not need a remote for basic tasks.

The seat is elongated. Elongated seats feel more comfortable for most adults. They also give more room for the bidet nozzle.

Some Reddit users praised HOROW toilets for their clean lines and minimal style. One user also said the packaging was solid and shipping was fast.

There is one design point to check. Some HOROW buyers on Reddit said they got an ADA height toilet when they ordered a standard height model. An ADA toilet sits about 17 inches or taller. A standard toilet sits closer to 16 inches.

Check the label on your box before you install. This simple step can save you a lot of trouble.

Overall, the T38 looks and feels more expensive than its price. It is a good fit for anyone who wants a stylish bathroom upgrade.

Top 3 Alternative for HOROW T38 Smart Toilet

The HOROW T38 is a great pick, but it is not the only choice. Here are three strong alternatives to compare before you buy.

WOODBRIDGE Smart Bidet Toilet

Last update on 2026-10-03 / Affiliate links / Images from Amazon Product Advertising API

WOODBRIDGE is one of the most popular smart toilet brands on Amazon. This model has an auto open and close lid, a foot sensor, a heated seat, and a warm air dryer.

It also has a Foam Shield feature on some versions. This shield covers the water with foam to cut down on splashing and noise. WOODBRIDGE also offers a power outage flush on many models.

This is a good choice if you want a well known brand with many reviews.

EPLO U8MAX Smart Toilet

Last update on 2026-10-03 / Affiliate links / Images from Amazon Product Advertising API

The EPLO U8MAX focuses on flush power. It has a 1000 gram MAP score, which is the top level for flush performance.

It also has a foam shield, an auto lid, a heated seat, and instant warm water. EPLO toilets often include a built in booster pump, which helps in homes with weak water pressure.

Pick this one if strong flushing is your top concern.

ANZZI ENVO Smart Toilet Bidet

Last update on 2026-10-03 / Affiliate links / Images from Amazon Product Advertising API

The ANZZI ENVO is a one piece smart toilet that uses 1.28 gallons per flush. It offers UV sterilization for the nozzle and a water filter for cleaner wash water.

It also has an auto lid, a heated seat, and an auto flush. Some ENVO versions add voice commands and WiFi controls.

This is a strong choice if you want extra hygiene features and a trusted bath brand.

Bidet Wash Performance

The bidet is the heart of any smart toilet. The T38 offers front and rear wash modes. The rear wash is for general cleaning. The front wash, often called feminine wash, is gentler.

The water heats up instantly. You do not wait for a tank to warm up. HOROW uses an instant heating system that turns cold water warm as it flows.

You can change the water temperature and the spray pressure. This lets each family member pick their favorite setting.

The nozzle also moves back and forth in some modes. This oscillating wash covers more area. Many users find it cleans better than a fixed spray.

The self cleaning nozzle rinses itself before and after each use. You can also remove the nozzle for a deeper clean.

There is one common complaint. Some HOROW owners report splash back on the seat during the wash. One Reddit user said you need to sit fully back on the seat to stop it. Another said they wipe the seat after each use.

This is not unique to HOROW. Many budget and mid range smart toilets have the same issue. Still, it is worth knowing.

HOROW also notes that the bidet needs good water flow. The wash works best with at least 3.65 gallons per minute at the minimum pressure. If your home has very weak water flow, the wash may feel softer.

For most homes, the bidet works well. It feels fresh, warm, and gentle. Once you get used to it, toilet paper starts to feel old fashioned.

Heated Seat, Dryer and Comfort Features

Comfort is where the T38 really shines. The heated seat has four temperature levels. You can pick a mild warm feel or a cozy hot feel.

This is a big win in winter. No more sitting on a cold seat at 6 a.m. Many reviewers call the heated seat their favorite feature.

The warm air dryer also has four levels. It blows warm air after the wash. This cuts down on toilet paper use. Some people still use a little paper to pat dry, but much less than before.

The auto open and close lid adds a hands free touch. The lid lifts when you approach. It closes after you leave. This helps keep germs off your hands.

The foot sensor gives you another option. You tap near the base with your foot to open the lid or flush. This is handy if your hands are full.

The night light glows softly in the dark. It helps you find the toilet without turning on bright lights. This is great for kids and older adults.

The mood light is a fun extra. You can set colors to match your style. Some people love it. Others turn it off because they prefer a dark bathroom at night.

One Home Depot reviewer of a HOROW model said, “The heated seat is very comfortable, the auto flush works reliably, and the warm air dryer is a nice convenience.” That sums up the comfort side well.

These features turn a basic task into a small daily pleasure. That is the real appeal of a smart toilet.

Flushing Power and Water Efficiency

A smart toilet must still be a good toilet. Flush power matters a lot.

The T38 uses a built in water tank and booster pump. The tank stores water. The pump pushes that water into the bowl with force during each flush.

This design helps homes with low or uneven water pressure. Many tankless smart toilets struggle when the pressure is weak. The T38 works from about 11.6 PSI up to 108 PSI.

The T38 uses only 1.06 gallons per flush. That is less than the 1.28 gallon standard for WaterSense toilets. Older toilets can use 3 gallons or more per flush.

This means you can save a good amount of water each year. Over time, that can lower your water bill.

The auto flush works when you stand up and walk away. You do not need to touch anything. Some users love this. Others wish they could turn it off at night.

The T38 also has pre wet. Before you use the toilet, it sprays a thin layer of water on the bowl. This stops waste from sticking. It makes the bowl easier to clean.

If you want the strongest flush, look at the T38P. It has a 1000g MAP score, the top rating in flush tests. It also adds a foam shield.

There is one long term concern. One Reddit user said their T16 flush power dropped after about two years. HOROW sent a new pump, even out of warranty. This shows the pump may wear over time, but support can help.

Overall, the T38 flushes well for daily use and saves water too.

Hygiene Features: UV Light, Deodorizer and Pre Wet

Hygiene is a big reason people buy smart toilets. The T38 includes several helpful features.

First is UV light sterilization. After each use, UV light helps clean the nozzle. UV light can reduce bacteria on surfaces. This gives you more peace of mind.

Second is the self cleaning nozzle. The nozzle rinses itself with water before and after each wash. You can also remove the nozzle for a deeper clean by hand.

Third is auto deodorization. A small fan pulls air through a filter. This cuts odors at the source. It turns on when you sit down.

Fourth is the pre wet bowl spray. It coats the ceramic with water before use. This makes waste slide away more easily. Your bowl stays cleaner for longer.

The ceramic glaze also helps. A smooth glaze gives germs and stains fewer places to cling.

Together, these features mean less scrubbing. You will still need to clean the toilet, but not as often.

A smart toilet also improves personal hygiene. Water cleans better than dry paper. Many doctors say bidets can help people with hemorrhoids, mobility issues, or sensitive skin.

The hands free design also helps. You do not touch the lid or flush handle. This cuts down on germ spread in the bathroom.

For families with kids or older adults, these features are a real plus. They make the bathroom cleaner and safer for everyone.

Installation Process and Requirements

Many buyers ask the same question: can I install it myself? The answer is often yes, if you have basic plumbing skills.

Before you buy, check these requirements:

• Rough in size: The T38 fits a 12 inch rough in. Measure from the wall to the center of the floor drain.
• Power outlet: You need a 120V GFCI outlet near the toilet. The cord is about 35 inches long.
• Water supply: You need a standard cold water line.
• Water pressure: Your home should have at least 11.6 PSI.

The install steps are similar to a regular toilet. You remove the old toilet, set a new wax ring, place the T38, and bolt it down. Then you connect the water line and plug it in.

HOROW includes an installation manual with the toilet. Many buyers also follow YouTube videos.

One Reddit user said installation was fairly easy. They liked the space at the back to hide cords and pipes.

If you do not have a nearby outlet, you will need an electrician. This adds cost. Plan for this before you order.

A plumber may charge a few hundred dollars for the install. This is still much cheaper than many premium toilets.

One more tip: check the box label before you install. Some users got an ADA height model by mistake. Returning a toilet after you install it is a real headache.

Also, the T38 is heavy. Get a helper to lift it. Lifting it alone can hurt your back or crack the ceramic.

With good planning, most people can finish the install in an afternoon.

Daily Use and Smart Controls

Living with the T38 every day is simple. Most features work on their own. You just walk in, sit down, and go.

The side knob is the main control. You turn it to pick a function. You press it to start or stop. This is easy for all ages.

The LED display shows key settings. You can see the water temperature and seat temperature at a glance.

The auto lid opens as you walk up. The seat is warm. The deodorizer starts when you sit down. After you finish, you start the wash with the knob.

When you stand, the toilet flushes and the lid closes. It feels smooth and natural after a few days.

Here are a few tips for better daily use:

• Sit fully back on the seat to reduce splash back.
• Start with low pressure and raise it slowly.
• Clean the nozzle once a week for best hygiene.
• Wipe the seat now and then to keep it fresh.

Some users find the auto flush a bit too eager. It may flush when you shift on the seat. You can often change this in the settings.

Guests may feel confused at first. A small note near the toilet can help them use it.

The T38 also uses standby power to keep the seat warm. You can lower the seat heat or use energy saving settings to cut costs.

Overall, the T38 is easy to live with. It makes your daily routine feel a little more special.

Pros and Cons of the Horow Smart Toilet

Every product has strengths and weak spots. Here is an honest look at the HOROW T38.

Pros

• Great value for money. The T38 offers premium features at about $999, much less than top brands.
• Built in tank and booster pump. This helps the toilet flush well even with low water pressure.
• Heated seat with 4 levels. The seat stays warm and comfy, even in winter.
• Instant warm water wash. The water heats on demand, so you never run out of warm water.
• Strong hygiene features. UV sterilization, a removable nozzle, deodorizer, and pre wet keep things clean.
• Water saving design. At 1.06 gallons per flush, it cuts water use and is WaterSense certified.
• Stylish modern look. The clean lines and mood lighting look great in modern bathrooms.
• Hands free operation. The auto lid, auto flush, and foot sensor reduce germ contact.

Cons

• Splash back during wash. Some users report water splashing on the seat.
• Battery pack sold separately. Power outage flushing needs an extra purchase.
• Mixed customer service reviews. Some buyers had smooth support, while others had long delays.
• Possible ADA height mix ups. Some buyers got a taller ADA model by mistake.
• Pump wear over time. A few users saw weaker flushing after a year or two.
• Needs a nearby outlet. You may need an electrician if your bathroom lacks one.

The pros clearly outweigh the cons for most buyers. Just keep the weak spots in mind as you decide.

What Real Users Say

I read reviews from Amazon, Home Depot, Trustpilot, and Reddit. Here is what real owners say.

Many buyers are very happy. They praise the heated seat, warm water wash, and auto flush. Several say the toilet feels like a luxury item at a fair price.

One Trustpilot reviewer said that after almost two years of use, they had their first issue. They said HOROW support was “absolutely fantastic” in fixing it.

Another Reddit user owns both a HOROW shower door and toilet. They said both products felt high quality and well made. They called them a bargain.

But not every story is positive. One Reddit user did a big home remodel. They said the toilets were good, but they had trouble with the company. They got ADA height models when they ordered standard height models.

Another user reported loud grinding noises from the bidet on an older T03 model. A different user said their flush started acting strange and support was slow.

A user with a T16 said flush power dropped after two years. HOROW sent a replacement pump, even though the warranty had ended. That user said they felt “kinda neutral” overall.

So what does this tell us? The toilets themselves get good marks. Most issues are about orders, shipping mix ups, and long term parts.

My advice is simple. Buy from a seller with an easy return policy, like Amazon or Home Depot. Check your box right away. Keep your receipt and warranty papers safe.

With these steps, you protect yourself and enjoy the toilet with less worry.

Who Should Buy the Horow T38?

The HOROW T38 is not for everyone. But it is a great fit for many homes.

Buy the T38 if you:

• Want a full smart toilet for around $1,000.
• Have a 12 inch rough in and a nearby outlet.
• Live in a home with low or uneven water pressure.
• Want a heated seat for cold mornings.
• Care about hygiene and want fewer germs in the bathroom.
• Like modern style and ambient lighting.

The T38 is also a good choice for older adults. The heated seat, bidet, and hands free features make bathroom trips easier. People with limited mobility can find wiping hard, and the bidet helps a lot.

Families with kids may like the night light and auto flush. Kids often forget to flush, and the T38 does it for them.

Skip the T38 if you:

• Have a 10 inch or 14 inch rough in.
• Want the highest MAP flush score. Look at the T38P or EPLO U8MAX instead.
• Need a fully dark bathroom at night and do not want any lights.
• Want a brand with a long track record, like TOTO.

If you need a taller seat, the T38P offers ADA height. It is a better pick for tall people or anyone with knee or hip problems.

If you only want a bidet and not a full toilet, a bidet seat may be cheaper. Brands like Brondell and BioBidet make good bidet seats.

Think about your bathroom, your budget, and your needs. Then choose the model that fits best.

Final Verdict: Is the Horow Smart Toilet Worth It?

After looking at all the facts, my answer is yes for most buyers. The HOROW T38 gives you a lot for your money.

You get a heated seat, a warm water bidet, a warm air dryer, an auto lid, and an auto flush. You also get UV cleaning, a deodorizer, and pre wet. Few toilets at this price offer all of that.

The built in tank and booster pump is a real plus. It makes the T38 work well in homes where tankless toilets struggle.

The T38 also saves water. At 1.06 gallons per flush, it beats many standard toilets. It is WaterSense certified too.

The weak spots are real but manageable. Splash back can happen, so sit fully back. The battery pack costs extra. Customer service reviews are mixed, so buy from a trusted seller.

Compared to TOTO or Kohler smart toilets, the T38 costs much less. Those brands may last longer and have better support. But they can cost two to five times more.

Compared to WOODBRIDGE, EPLO, and ANZZI, the T38 holds its own. Each brand has small strengths. HOROW wins on looks, mood lighting, and low pressure performance.

Here is my simple summary. If you want a stylish, feature packed smart toilet at a fair price, the HOROW T38 is a smart buy. Measure your space, check your outlet, and inspect your box on arrival.

Once you try a warm seat and warm water wash, you may never want to go back.

Frequently Asked Questions

Is HOROW a good smart toilet brand?

Yes, HOROW makes good smart toilets for the price. Most users like the features and build. Some buyers report mixed customer service, so buy from a seller with easy returns.

How much does the HOROW T38 cost?

The HOROW T38 sells for about $999 on the official HOROW website. Prices on Amazon and other stores may change with sales and deals.

Does the HOROW T38 work during a power outage?

Yes, but only with the battery pack. HOROW sells this pack separately. A new pack supports about 200 flushes during a blackout.

What rough in size does the HOROW T38 need?

The T38 needs a 12 inch rough in. Measure from the finished wall to the center of the floor drain bolts before you buy.

Does the HOROW T38 work with low water pressure?

Yes. The built in tank and booster pump help the toilet flush well. It works from about 11.6 PSI to 108 PSI.

How much water does the HOROW T38 use?

The T38 uses about 1.06 gallons per flush. This is less than the 1.28 gallon WaterSense standard.

Can I install the HOROW smart toilet myself?

Yes, if you have basic plumbing skills. You need a 12 inch rough in, a cold water line, and a 120V outlet nearby. Hire a plumber or electrician if you are unsure.

What is the difference between the T38 and T38P?

The T38P adds a 1000g MAP flush score, a foam shield, and an ADA seat height. The standard T38 has a lower seat and a simpler flush system.

Does the HOROW bidet splash on the seat?

Some users report splash back. Sitting fully back on the seat helps reduce it. Lower water pressure settings can also help.

Is a smart toilet worth the money?

For many people, yes. A smart toilet improves hygiene, cuts toilet paper use, and adds daily comfort. It is extra helpful for older adults and people with mobility issues.